Delivery & Return
At Kilicom.Net Store, we are committed to providing a smooth and reliable shopping experience from order to delivery. Whether you're in Dar es Salaam, Dodoma, Arusha, or any part of Tanzania, we ensure your products are delivered safely and on time.
Delivery
We offer nationwide delivery through trusted courier partners.
- Delivery Time: 1–3 working days in major cities and 3–7 days in remote areas.
- Shipping Fee: Calculated at checkout based on your location and order size.
- Order Tracking: Once your order is dispatched, you will receive tracking details via SMS or email.
If you experience any delays or issues with your delivery, our support team is available to assist you.
Return, Refund, and Replacement
Your satisfaction is important to us. If you are not happy with your purchase, we offer a flexible return policy under the following terms:
- Return Period: You may request a return within 7 days of receiving the product.
- Conditions: Items must be unused, in original packaging, and with all accessories included.
- Return Reasons Accepted:
- Wrong item delivered
- Damaged or defective product
- Product not as described
Refunds & Replacements
Once your return is approved:
- Refunds will be processed within 3–7 business days via your original payment method.
- Replacements will be shipped at no extra cost, subject to stock availability.
To initiate a return, please contact our support team at support@kilicom.net or call/WhatsApp us at +255 713499171
Thank you for shopping with Kilicom.Net Store – your trusted tech partner in Tanzania!